Contact support
Live support, every day of the year.
Our team is reachable 24/7 through in-app live chat, an email ticket to support, or a verified callback for locked accounts. Average verification time: 15 minutes.
Licensed, Audited, Accountable
Paybis has operated as an exchange since 2014, opening with the first fiat-to-crypto desk and growing into offices in Riga, London and New York.
We are governed by real licences, not promises. Paybis is licensed and registered in the US, UK and EU, and a compliance team of 40 handles KYC and AML checks every day. Customer funds are segregated at tier-one banking partners, and independent third parties audit our security every year.
Over 10 million customers across 180 countries rely on us. Our support desk is staffed on rotating shifts across three time zones, so a person is available when you need help with an order, a verification or a question about your account.
Help Guides
Recover Access
Lost your 2FA device?
Follow our steps to regain entry to your account when your authenticator is gone, and secure it again afterwards.
Verify First Time
Documents, light, name match
Use a sharp, well-lit photo of your document and make sure the name matches your profile. Average verification time: 15 minutes.
Safe Sign-in
Habits that protect you
Use a unique password, approve new devices and check for phishing. Two-factor authentication on every account login.
Login History
Review and revoke sessions
See where your account was opened and end any old sessions you no longer recognise, in a couple of clicks.