Protection compared
See how a Paybis account is guarded against a standard exchange account, row by row.
Protection feature
Paybis account
Standard exchange account
Sign-in
Two-factor authentication on every account login
Optional, often switched off
New devices
Approval by email before access
No check at all
Sessions
Encrypted tokens that expire when idle
Long-lived sessions that stay open
Identity checks
Average verification time: 15 minutes
Days of waiting
Oversight
Licensed and registered in the US, UK and EU
Offshore registration
Support
24/7 live support, every day of the year
Ticket-only queues
Four Steps to Secure
1. Register
Email and password
Create your account with your email address and a strong, unique password that you do not use anywhere else.
2. Verify identity
Government ID and selfie
Upload a government-issued ID and take a live selfie. Average verification time: 15 minutes.
3. Enable 2FA
Authenticator app
Two-factor authentication on every account login. Link an authenticator app and store your backup codes safely offline.
4. First login
Approve your device
Log in, approve the new device, and turn on withdrawal address whitelisting so funds only go where you choose.
Account Access Answers
What should I do if I forget my password?
Choose the reset option on the sign-in page and we email you a secure reset link. The link stays valid for one hour. Your new password cannot reuse any of your last five passwords, so pick something fresh and unique to your account.
Why is my login asking for a code?
Two-factor authentication is switched on for every sign-in, on every account, with no exceptions. After your password, you enter the short code from your authenticator app. It is a simple second check that keeps your funds in your hands only.
I lost my authenticator device. How do I regain access?
Use one of the backup codes you saved when you set up two-factor authentication. If you no longer have them, contact support and we will walk you through ID re-verification, then restore your access once your identity is confirmed.
Why is my account temporarily locked?
Five failed sign-in attempts lock the account for 30 minutes, then you can try again. A sign-in from a suspicious location can also trigger a manual review by our team, and we will email you with the next steps.
Can I log in from a new device or country?
Yes. When we see a new device or location, we email you an approval request first. Once you approve the device from your inbox, you can sign in as usual. Support is available 24/7, every day of the year, if you need a hand.
