Help with login and access
Straight answers to the most common sign-in, security and verification questions. Verification in under 15 minutes for most accounts. 24/7 live human support, average reply under 3 minutes.
I forgot my password. How do I reset it?
Choose the reset link on the login screen and we email you a link valid for 30 minutes. Your new password cannot match any of your last five passwords.
My 2FA code is rejected. What now?
First check that your phone’s clock is synced automatically. If codes still fail, use one of your backup codes to sign in, then ask support to re-pair your authenticator.
Why is my account locked?
Five failed attempts trigger a 30-minute cooldown. A login from a new device or a new country holds the session until you confirm it by email.
I changed my phone. How do I move 2FA?
We run an identity re-check first, then re-pair your authenticator on the new phone so your account stays protected throughout.
How long does verification take, and what do I need?
Verification takes under 15 minutes for most accounts. You need a passport or national ID plus a selfie.
I never received the login email.
Check your spam folder and whitelist our sender address. If nothing arrives, request a resend after two minutes.
Can I log in from two devices?
Yes. Every active session is listed in your account settings, and you can revoke any of them at any time.
How do I close a session I don’t recognise?
Revoke all sessions from account settings, change your password right away, then contact support so we can review the activity.
Help yourself first
Funds held in segregated accounts with cold storage.
Login Help Guide
A step-by-step recovery walkthrough for locked accounts, lost codes and new devices.
System Status
Live exchange and login uptime, plus upcoming maintenance windows.
Security Checklist
Unique password, hardware 2FA, device review and a phishing-domain check.
ID Document Guide
Accepted IDs, photo quality tips and the most common rejection reasons.
REACH SUPPORT 24/7
24/7 live human support, average reply under 3 minutes. Live chat is on the login screen, or email support.
4.5/5 from 22,000+ Trustpilot reviews. Never share your password or codes with anyone.