Sign in, step by step
01
Enter your email
Go to the login page and enter the email you registered with.
02
Password or reset
Enter your password, or tap Forgot password to get a reset link by email.
03
Set a new password
Open the link promptly and choose a new, strong password.
04
Confirm your code
Enter the code from your authenticator app or SMS.
05
Approve the device
If prompted, approve the new device from the confirmation email.
06
Reach your dashboard
Land in your dashboard and re-enable biometric sign-in.
Verification completed in under 15 minutes. Two-factor authentication and cold storage on all accounts.
→
LOGIN QUESTIONS, ANSWERED
Why is my two-factor code rejected?
Most rejected codes come from clock drift on the authenticator app. Open its settings, re-sync the time on your device, then enter a fresh code. Codes expire every thirty seconds, so type the new one right away.
I lost my 2FA device. How do I recover access?
Contact support and we run an identity re-check with your ID and a selfie. Once it passes, our team unlocks your account within one business day and helps you set up two-factor authentication on a new device.
Why is my account locked after failed attempts?
Five wrong passwords in a row trigger a 30-minute cooldown to protect your funds. Wait it out, then sign in again or reset your password. Repeated lockouts are a good sign it is time to reset.
How long does verification take, and why is mine pending?
Verification is usually completed in under 15 minutes. A pending status almost always means glare on a document photo, an expired ID, or a name that does not match your account. Upload a clear, valid document to move it along.
I’m logging in from a new device or country. What happens?
We send an email asking you to approve the new device. After approval, a 24-hour withdrawal hold applies as an extra safeguard. Trading and viewing your balance work as normal during that time.
Can I change the email on my account?
Yes. Ask support to change it and we will verify your identity first, so nobody else can take over your account. Once confirmed, all future notices go to the new address.
Why didn’t my reset email arrive?
Check your spam and promotions folders first, then allow up to five minutes. Confirm you typed the address registered on the account, since a similar address will not receive anything. Then request a new link.
What you can count on
24/7 live human support with an average reply under 2 minutes. Verification completed in under 15 minutes. Two-factor authentication and cold storage on all accounts.
Talk to us
24/7 live human support, average reply under 2 minutes. Over 10 million customers in 180+ countries.
support@paybis.com
Live chat
Bottom-right of every page
Never share your password or 2FA codes with anyone.
